Frequently Asked Questions
Everything you need to know about your next favorite outfit.
When will my order ship?
Most orders are processed and shipped within 2-4 business days. During high-volume collection launches, please allow up to 7 business days for your tracking information to update.
What is your return policy?
We accept returns for store credit or exchange within 30 days of delivery. Items must be in original condition, unworn, and with all tags attached. Please note that 'Final Sale' items cannot be returned.
How do I know which size to choose?
Our styles range from true-to-size to intentionally oversized. We provide a detailed size chart and specific fit notes on every product page to help you find your perfect match.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. Please double-check your shipping address and cart before finalizing your purchase.
How should I care for my Lala pieces?
To keep your pieces looking vibrant, we recommend machine washing on a cold, gentle cycle and hanging to dry. Always check the specific care label inside your garment for best results.